Product Warranty Conditions

ASM, the manufacturer, is committed to providing high-quality Biorama model products that meet the needs of model enthusiasts who appreciate detail and realism. To ensure customer satisfaction and peace of mind when using ASM products, the company provides specific warranty conditions to help customers have the best possible experience when purchasing.

1. Warranty Period

ASM’s Biorama model products are warranted for 12 months from the date of purchase. The warranty period is based on the customer’s invoice or purchase receipt. During the warranty period, any technical defects caused by the manufacturer will be repaired free of charge.

2. Warranty Conditions

  • The product must remain intact, without damage caused by external forces such as impacts, falls, or exposure to harmful environmental factors like water or high temperatures.
  • The product must have all warranty seals, security seals, and purchase receipts from ASM or an authorized dealer.
  • Any technical defects or manufacturing flaws such as improper assembly, warped parts, or paint errors will be covered and fully rectified by ASM.

3. Cases Not Covered by the Warranty

  • The product is damaged due to unauthorized disassembly, repair, or replacement of non-genuine parts.
  • The product is damaged due to improper use or operation beyond the recommended functionality as specified by the manufacturer.
  • Small details like accessories or exterior decorative parts of the model are not covered under the warranty unless the issue stems from manufacturing errors.
  • The model is affected by environmental factors not suitable as per usage guidelines, such as exposure to water, chemicals, or being placed in high-humidity areas.

4. Warranty Process

When a product encounters an issue, customers should contact ASM’s customer service department or an authorized dealer to register for warranty service. Customers need to provide information about the product’s condition, along with the purchase invoice and detailed images of the issue. After receiving the information, ASM’s technical team will inspect the product and determine the appropriate course of action. The warranty process may include repair or replacement of faulty parts.

5. Post-Warranty Support

After the warranty period expires, ASM continues to offer repair services at preferential rates. Customers can request maintenance, cleaning, or part replacements at reasonable prices. ASM is committed to delivering customer satisfaction through dedicated after-sales service.

Thanks to its transparent and considerate warranty policy, ASM ensures peace of mind for customers when choosing Biorama model products, helping to build trust and brand reputation among consumers.